Logistics Manager
We are seeking a detailed-oriented and experienced Logistics Manager to oversee the day-to-day operations of the land and marine vessels.
The ideal candidate will be responsible for the management, services, maintenance and routes of the land and marine transportation divisions of the resort.
Scope Of Responsibilities
This role entails efficient and strong time management skills and the ability to oversee operations of the land vehicles and the marine vessels, including up-to-date maintenance schedules, compliance with transport authorities and regulatory requirements.
- Oversee a fleet of servicing security requirements for guests, company and employees.
- Facilitate and update General Manager of departmental revenues, opportunities and costs management.
- Deliver a professional outlook and maintenance free of all vehicles both land and sea.
- Experienced in transportation and the management of employees. This is a leadership role that requires personal leadership attributes.
Responsibilities
- Compile employees’ timesheets, correctly calculating employees’ hours, overtime and leave forms to ensure all are submitted in a timely manner.
- Conduct interview with applicants and ensuring a ‘driving test’ is also done to ensure competency of the applicant. Submitting interview evaluation forms in a timely manner to HR and ensuring a smooth recruitment process
- Completing and submitting probationary employees’ performance reviews.
- Be firm in dealing with any disciplinary issues that may arise, that includes to do counselling with concerned employee and if so, issuing misconducts and even dismissing employee in accordance with labor laws and company policy.
- Maintain high standards of personal grooming and clean hygiene habits.
- Ensuring a positive work culture for all members of the Logistics Department.
- Must lead by example and adhere to company vehicle SOPs and the company’s ‘zero-tolerance’ policy and enforcing compliance by all staff.
- Plan and coordinate the day-to day operations of the Logistics Department and effectively communicate operation plans and schedule to all logistics staff.
- Regular briefings with Land & Marine Supervisors to discuss overall output of the department.
- Daily briefing with employees to ensure all are up to date with operation schedules and their responsibilities.
- Coordinate with FOM and RDM for guests’ shuttles to and from airport and other specified locations in the city.
- Prepare and maintain accurate reports on vehicles operations; that is, maintenance costs, notable mileage and fuel consumption, vehicle registrations and safety stickers, drivers’ licenses of employees.
- Regular safety checks and inspections for company vehicles and inventory of tools and spare parts.
- Coordinate with FOM & RDM for special bookings and additional ferry trips to and from the resort.
- Coordinate with Dive Manager for dive and snorkelling trips
- Regular safety checks and inspections for company vehicles.
- Filing and record keeping for all marine staff, that is their Certificate of Competency, SOLAS and medical clearance.
- Coordinate with Marine Transportation Supervisor in compliance with national safety regulations for seafarers
- Coordination with Marine Transportation Supervisor for safety checks and inspections.
- Complete any other task assigned by the General Manager
Requirements
- Minimum 5 years work experience in fleet managerial role
- Valid Class 6 License with basic mechanical skills
- Strong leadership attributes
- Must be well groomed.
- Effective communication and interpersonal skills.
- Proficiency in Microsoft software, email and telecommunication skills. Must be computer literate.
- Strong sober habits and flexible to work weekends/PH
- Police Clearance – as recent as 3 months
- Medical Certificate – as recent as 3 months
- 6x ID photos
- POM resident – must reside within city limits
Painter
Job Description
The Painter role incorporates a wide range of skill and knowledge with the focus of painting interiors and exteriors of rooms/suites, buildings, and other structures and surfaces ensuring that quality standards are met. The painter must have knowledge of the tools of the trade and to deliver quality finishes to all required tasks in and around the premises. This skilled individual must be able to work a wide range of tasks, from preparing and cleaning surfaces for painting, to the repair of surfaces and the painting the actual painting of these surfaces. The painter will work under the Maintenance Department and report to the Maintenance Manager.
Responsibilities
- Inspect surfaces and determine appropriate primers, paints, finishes, and tools for application
- Monitor material inventory and cost-effectively buy painting materials (e.g., paint, brushes, drop cloths)
- Cover furniture, fixtures, and exposed surfaces for protection before starting projects
- Prepare walls, cabinets, siding, fences, poles, rails, pontoon, and other surfaces for painting projects (e.g., scraping, sandpapering, paint removal)
- Repair cracks, dents, holes, and other minor surface damage with putty or plaster before painting
- Mix paint colours to achieve the correct colour and texture
- Paint surfaces and apply varnish, sealant, and stain as needed
- Follow workplace health and safety rules
- Load and unload tools and equipment from vessels
- Maintain a clean, tidy work area on job sites
- Work well with team members, contractors, and other employees of the resort.
- Manage job details and review daily tasks including submission of reports to manager on daily tasks, update records and reports.
- Adhere to the company zero-tolerance policy and standard SOPs and safety regulations of the maintenance department.
- Follow safety procedures and guideline including proper ventilation
- Safe handling of hazardous materials is crucial
- Effective communication with the Manager /General Manager and team members is essential to understanding the needs and satisfaction of the organization
- Complete tasks assigned by Maintenance Manager or General Manager
- Surface preparation includes cleaning, sanding and priming repairing cracks and holes
- Managing time, materials and the overall work effectively.
- Ability to perform physically demanding task like lifting ,climbing, and working with various positions
Requirements/Qualifications
- Minimum Grade 10 Certificate and TVET Certification
- 5+ years of experience as a residential or commercial painter
- Knowledge of residential, marine, costal and commercial painting techniques
- Comfortable using different painting tools on various surfaces (e.g., spray equipment)
- Must be familiar with colour theory principles
- Able to perform basic mathematical calculations and convert measurements
- Great attention to detail, positive attitude, and strong work ethic
- Can work independently and as part of a team environment
- Can communicate well (speak proper English) and be friendly with good interpersonal skills
- Able to follow written and verbal instructions
- A willingness to work shift including evenings, nights overtime, weekends, and public holidays as required
Driver
Job Description
The ideal candidate must have a valid Class 6 license and the knowledge of traffic laws and adhere to it. The driver will be transporting guests, visitors, resort managers and staff. Ideal candidate must have a great interpersonal skill and uphold the road safety standards of dressing and grooming. Driver will be reporting to and coordinating with Logistics Manager.
Responsibilities
- Transport guests to and from the hotel, airport and other destinations when required.
- Transport employees to and from their respective pick-up/drop-off points.
- Being courteous to guests upon pick-ups and drop-offs, that is to greet and farewell guests, assist with luggage and when needed, answer geographical queries.
- Coordinating with supervisor and managers to ensure smooth and timely operations
- Communicating with team members and fellow employees to ensure coordination of duties, routes and overall operation is executed efficiently.
- Ensure the safety and comfort of your passengers.
- Cleaning inside and outside of the vehicles before and after use.
- Daily upkeep of logbook.
- Perform routine inspections before and after use of vehicle.
- Report any mechanical issues or maintenance needs.
- Coordinating, planning and following correct routes before departure from base.
- Reporting at mileage and fuel usage at checkpoints
- Adhering company zero tolerance policy and company vehicle SOPs
- Upholding company’s grooming, uniform and dressing standards
Requirements
- Valid driver's license – Class 6
- Good knowledge of road safety rules.
- Geographic knowledge of the city
- Minimum 2 years in similar role.
- Tertiary level education with certifications
- Excellent communication and interpersonal skills
- Flexible to work weekends/Public Holidays/shifts
- Physically fit with good sober habits
- Positive work attitude
Pastry Chef
Job Description
We are seeking a passionate and motivated Pastry Chef to join our kitchen team. The ideal candidate will assist in the preparation and presentation of a variety of baked goods and desserts, ensuring high quality results and adhere to our culinary standards. The position is perfect for those looking to advance their skills and career in the craft of pastry maker.
Responsibilities
- Create and prepare a wide range of pastries, desserts and a wide range of baked goods such as cakes, cookies, breads and buns.
- Measure and mix ingredients according to resorts’ recipes and/or according to the Executive Chef’s recipes.
- Preparing ingredients and operating baking equipment.
- Create new recipes or improve current pastry recipes.
- Ensure all desserts and pastries are produced to the highest quality of taste and appearance.
- Addition duties include fruit preparation and ice cream serving
- Work closely with other kitchen staff to coordinate dessert services and maintain smooth workflow
- Maintaining good communication and interpersonal skills with other departments staff members to ensure overall smooth operations of the resort.
- Meet with guest to discuss custom order and special request.
- Strictly adhere to food safety and the hygiene standards of the kitchen department.
- Ensure proper storage and freshness of ingredients and baked goods
- Maintaining health and safety regulations and ensuring a clean and sanitary workspace and organization of pastry section, workstations and storage areas.
- Help to manage and/or report inventory of baked goods, or ingredients and notify Executive Chef when supplies are low.
- Assist senior pastry chef in daily preparation of desserts, pastries and other baked goods and follow instructions/procedures laid out by senior pastry chef, that is to follow recipes and preparation and presentation techniques.
- Assist with training and mentoring of other kitchen staff.
- Adhere to the company’s ‘zero-tolerance’ policies and SOPs of the Kitchen Department.
- Maintain high levels of good personal hygiene, grooming and cleanliness.
- Complete any other tasks required by Executive Chef/Sous Chef and the General Manager.
Requirements
- Minimum tertiary level education with certification in Cookery.
- Minimum 3 years of work experience in similar role in hotel industry with proven work experience
- Basic knowledge of baking and pastry recipes.
- Able to perform basic mathematical calculations and convert measurements.
- Time management skills and ability to work under pressure.
- Team player with strong communication skills.
- Able to follow written and verbal instructions.
- Strong sober habits and flexible to work rostered shifts, PH and on weekends.
Food & Beverage Attendant
Job Description
The F&B Attendant is a wait-staff for the resort’s bar, restaurant conference and board rooms. The ideal candidate for this position must be friendly and professional towards the resort’s guests and visitors, have good communication skills and executive high levels of customer service. The Food & Beverage Attendant will work under the Food & Beverage Department and will report to the Restaurant & Bar Manager.
Responsibilities
- Welcoming guests, directing them to their tables, and offering menus.
- Taking food orders accurately and correctly communicating these order(s) to the kitchen staff.
- Taking beverage orders accurately and efficiently and communicating these orders to the bartender.
- Delivering food and drinks to guests in a timely manner when ordered through in-room dining, poolside and the restaurant
- Ensuring proper presentation of food and beverage and before serving.
- Learn and memorize ingredients and techniques used in food preparations.
- Learn and memorize ingredients and techniques used in cocktails, mocktails, barista preparation.
- Learn and memorize food and drinks menus.
- Checking on guests during their meal, addressing any concerns or complaints, and ensuring a positive experience.
- Processing payments and ensuring correct postings and issuing receipts.
- Cleaning and resetting tables between guests, maintaining a tidy and organized dining area. Including cleaning and organizing cutlery, cups and other utensils are ready for use.
- Setting up and clearance of buffet and conference rooms.
- Receiving stock deliveries and transporting to department section.
- Assisting with bussing tables, that is to remove dirty table linens and set-up fresh linens.
- Setting up conference and board rooms, that includes arranging chairs and tables, putting fresh linen of the tables and chairs and the coffee station.
- Collaborating with other staff members (e.g., cooks, bartenders) to ensure smooth service to guests and visitors.
- When requested upon by guest, make recommendations for appetizers, desserts, or drinks to increase sales.
- Must attend training and utilize learned skills to enhance professional and personal growth.
- Complete other duties as directed and required from the Restaurant & Bar Manager or General Manager when required.
- Must adhere to the zero-tolerance policy of the company and standard health, hygiene and safety practices.
- Be well groomed and practice good hygiene habits.
Requirements
- Minimum of Diploma in Tourism & Hospitality
- Minimum 2 years work experience in hotel/service industry
- RSA training and certification. Barista knowledge is a bonus.
- Must have knowledge of IDS software
- Knowledge of different drinks, recipes and ingredients.
- Good communication and interpersonal skills with positive attitude
- Flexible to work weekends/public holidays/evenings and/or when required.
- Ability to work under pressure
- Clean sober habits
Dive Crew
Job Description
The dive crew member’s role will be to assist in diving excursion and snorkelling and kayaking with guests and visitors of the resort. The ideal candidate must be energetic and be a strong swimmer. The Dive Crew member must be energetic and have a strong commitment to safety and guests’ satisfaction.
Responsibilities
- Setting up dive gears for dive trips, ensuring the right of gear is issued to guests.
- Issuing kayaks and snorkel gear
- Participate in dives, snorkelling and kayaking with guests as a tour guide.
- Administrating proper checks on divers/snorkellers/kayakers before and after sessions.
- Safety checks on divers and the equipment before and after diving.
- Safety checks on snorkellers and the equipment before and after snorkelling.
- Safety checks on kayaks before and after kayaking.
- Cleaning and packing diving gears, snorkelling gears and the kayaks and taking inventory after use.
- Assisting on the dive boat by helping captain and crew to clean the vessel, berthing the vessel and doing safety checks.
- Setting up gazebo/pontoon/beach umbrellas and the beach front as well as the volleyballs area.
- Clear and effective communication with fellow dive crew and boat crew to ensure smooth operations
- Adhering to the company’s ‘zero-tolerance’ policy and the safety rules and regulations of the marine vessels and the dive practices.
- Participate in activities under the Dive Department, that is the marine conservation efforts, such as mangrove nursery and planting, coral nursery and planting, voluntary beach and community clean-ups.
- Upholding company’s grooming, uniform and dressing standards
- Maintaining good personal hygiene and grooming.
Requirements
- Must be a strong swimmer and be able to free dive
- Must have a passion for marine life and marine conservation work
- PADI certified or with general knowledge of diving
- Knowledge on how to paddle on a kayak
- Minimum tertiary level education with certificates
- Basic knowledge of dive/snorkelling gear
- Must have a positive attitude and be a team player
- Good communication and interpersonal skills
- Must be physically fit and have strong sober habits
- Flexibility to work on weekends and public holidays, shifts and when required, be able to work in the night
Front Office Associate
Job Description
The Front Office Associate must provide a friendly and efficient service to all clients and guests via email and phone call and in-person. The ideal candidate must be energetic and have a positive work attitude. The Front Office Associate must be knowledgeable on the standard practices of a front of house employee and executive high levels of customer service. The Front Office Attendant will work under the Front Office Department and report to the Front Office Manager.
Responsibilities
- Meet and greet guests and visitors and offering high standards of customer service.
- Assist with check in/out of guests and when required, transport and/or assist with guests’ luggage.
- Take every opportunity to promote special promotions and facilities available within the hotel.
- Attending to guest queries/concerns and effectively and sufficiently resolving any issues.
- Addressing and/or reporting any concerns to immediate manager.
- Handling incoming calls, emails, and other forms of communication, and directing them appropriately.
- Effective communication with FOM and team members to ensure smooth operations.
- Effective and clear communication with fellow colleagues to ensure smooth operations throughout the resort.
- Coordinate with Logistics team to ensure shuttles for land and sea transport are arranged for the guests.
- Update guests’ information in the company's database.
- Coordinate with Housekeeping team to ensure rooms are ready for guest to check-in or clean when requested by the guests at any given time.
- Coordinate with the FOM, sales and marketing to ensure correct circulation of updated rates, promotions and packages.
- Coordinate for conference team and ensure proper set-up.
- Preparing bills and taking payments, confirm bookings and doing follow-ups.
- Settle bills using IDS, bills for check out /bills for summary
- Manage and reconcile all receivable accounts and follow up with aging accounts.
- Maintaining clean and organized workspace
- Adhering to the company’s ‘zero-tolerance’ policy and SOPs of the respective departments.
- Maintain good and clean personal grooming and hygiene.
- Setting up the beach front with games, issuing volleyball and boardgames when requested by the guests
- Assist with additional tasks when needed such as giftshop purchases, arranging cushions and seats in the lobby, drive the buggy and serving welcome drinks.
- Voluntary work in other department such as the beach clean-up, mangrove and coral planting and nursery, etc
Requirements
- Minimum of tertiary level education with certification
- Minimum of 2 years work experience in similar role in hotel industry.
- Good sober habits and flexible to work weekends/PH and on roster/shifts.
- Strong communication skills and be a team player.
- Professional telecommunication skills
- Ability to work independently and as part of a team.
- Able to effectively communicate both verbally and in writing.
- Time management skills and ability to work under pressure.
- Positive work attitude
- High level of proficiency with Microsoft software
